Alexander Cordisco
Technical Support Specialist & International Business Professional
About
Technical Support Specialist at Coupa Software with expertise in customer service, communication, and supporting stakeholders on all levels.
Projects
Supplier Checklist
Personal Project
A Chrome exstention with an interactive checklist to help suppliers navigate and troubleshoot common issues in the Coupa Supplier Portal..
💻 View on GitHubExperience
Technical Support Agent
Coupa Software • June 2022 - Present
Efficiently manage and resolve customer inquiries using Salesforce, Zendesk, and Jira ticketing systems. Navigate customer databases through PhpMyAdmin using SQL queries while delivering exceptional customer service through clear and professional communication.
Client Assistance Specialist Level 2
Black Hawk Network • August 2021 - March 2022
Handled fraud investigations, refunds, and high-value gift card transactions while communicating using specific SLAs per individual client requirements. Processed PII with strict adherence to security protocols.
Education & Skills
University of Nevada, Reno
Degree in International Business with Marketing focus and Minor in Japanese. Developed cross-cultural collaboration skills and strategic communication expertise.
Core Competencies
Conflict Resolution • Public Speaking • Critical Thinking • Problem Solving • Adaptability • Quick Learning • Cross-cultural Collaboration • Strategic Communication • AI enablement and integrations
Technologies
Technical tools and platforms I work with daily to solve complex problems and deliver results.
Salesforce & Zendesk
Customer relationship management and support ticketing systems
Jira & Slack
Project management and team collaboration platforms
SQL & PhpMyAdmin
Database management and query optimization
AWS EC2 & Linux
Cloud computing and server administration
Microsoft Office Suite
Word, Excel, Teams, Outlook for productivity
Claude and Chat GPT
AI tools for enhanced efficiency